Managed IT Services

MANAGED SERVICES

In an ever changing IT landscape, organisations are faced with the challenge of staying ahead of the IT curve to maintain a competitive edge, as well as maintaining a skilled workforce to support the technology. The hardest challenge of all is attracting and maintaining a workforce that has the breadth and depth of knowledge required to support these environments.

Fixit-IT, in response to this dynamic landscape, provides Managed Services to a diverse client base on a local and national front.

THE BENEFITS OF A MANAGED SERVICE AGREEMENT

  • Reduces costs, including traditional service fees, IT operations and transport fees
  • Eases adoption of new business process and conditions
  • Increases levels of support and network availability without additional staff
  • Makes the IT budget more stable and predictable
  • Provides access to the latest technology and limited risk
  • Provides access to and enhances skills basecosts, including traditional service fees, IT operations and transport fees
  • Reduces costs, including traditional service fees, IT operations and transport fees
  • Enables the IT to focus on core business
  • Fixit-IT responds to issues as they happen, rather than on scheduled visits
  • A managed service agreement enables the client to draw on a pool of knowledge to provide quick and accurate resolutions.

WHY FIXIT-IT?

Fixit-IT is an innovative and contemporary Information Technology and Communications company that has established itself as a Tier 1 provider of network consultancy, design, deployment, maintenance and support. Fixit-IT has developed a strong reputation in the provision of support services, which is a result of customer focus, in addition to the strong technical expertise of the support services team.

As a trusted partner to businesses of all sizes Australia-wide, Fixit-IT has developed a strong reputation for excellence through the professional approach to implementation of projects of all sizes, backed up by strong support services and strategic partnerships which ensure business continuity post implementation. Providing services such as strategic consulting, implementation services, project management and network support. Fixit-IT has experience in working with customers of all sizes from small branch offices to large national chains and is well equipped to deliver first class IT solutions and support to organisations today.

PARTNERSHIP

Fixit-IT are Microsoft, IBM, Lenovo, Cisco and Blue Chip Partners. Fixit-IT’s staff are trained to the highest industry standards. We are partners with Net Affinity Group in Sydney, Perth and Melbourne to broaden our skills matrix and offer more solutions to our clients.

METHODOLOGY

Fixit-IT’s support systems are based around ITIL, the industry standard in the provision of support services. Fixit-IT utilise high end monitoring and helpdesk\ticketing solutions to manage their client’s networks ensuring that SLAs are not breached and uptime is maximised. By proactively monitoring all systems 24×7, Fixit-IT gain a visibility into their customer’s networks which allows them to provide an unparalleled level of service and support

Contact Fixit IT for all your managed IT requirements. 9460 1577

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